Frequently Asked Questions
Everything you need to know about your Port Vale Store order
How long will it take for my order to be delivered?
Standard UK delivery typically takes 3-5 working days. International shipping times vary by location, usually arriving within 7-14 working days.
Can I return a personalized jersey?
Unfortunately, items with custom name and number printing cannot be returned or exchanged unless the garment is faulty.
What payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, and American Express, as well as digital wallets like Apple Pay and Google Pay.
How do I know which size to order?
Please refer to our comprehensive Size Guide located on each product page to find the specific measurements for kits, training wear, and leisure apparel.
Do you offer Click & Collect services?
Yes, you can select the Click & Collect option at checkout to pick up your order directly from the Official Club Store at Vale Park during opening hours.
How should I wash my official replica kit?
To preserve the quality of the fabric and crest, we recommend washing your kit inside out at 30°C and avoiding the use of a tumble dryer.